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Refund Policy

At DataSigma, we strive to provide clear and fair terms for our services. Please read our refund policy carefully.

1. One-Off Dataset Purchases

Due to the nature of our digital data products, all sales of one-off datasets are final. We do not offer refunds or exchanges for datasets once they have been purchased and accessed. We encourage you to review all available information about a dataset before completing your purchase.

2. Annually Pre-Paid Subscription Plans

For subscription plans where the full annual term has been paid upfront, we offer a partial refund under specific conditions:

  • If you choose to cancel your subscription within the first three (3) months of your initial subscription period, you are eligible for a 60% refund of the total amount paid for that annual subscription term.
  • Cancellations made after the first three (3) months of the subscription period are not eligible for a refund.

Refund Calculation Example:

Let's say you subscribed to our "Monthly Updates" plan, which is priced at $295 per month and billed annually, making the total annual cost $3,540 ($295 * 12).

If you decide to cancel this annual subscription within the first three months:

  • Total amount paid: $3,540
  • Eligible refund percentage: 60%
  • Refund amount: 0.60 * $3,540 = $2,124

You would receive a refund of $2,124.

3. Billing Questions & Contact

If you have any questions regarding your billing, payments, or this refund policy, please do not hesitate to contact us. Our team is here to help.

You can reach our billing department via: